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1. Why are we adding anything to our water?
2. Does the City have primary water disinfection?
3. What is secondary disinfectant?

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1. How is the City going to address naturally occurring arsenic and manganese in its water supply?

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1. I've found a lost dog / I've lost my dog. What should I do?
2. How do I licence my dog?
3. Can I bring my dog to the Waterfront?
4. Which animals are prohibited in the City of White Rock?
5. Outside of the City, who can I contact for more information?

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1. How do I apply for a business licence?
2. How can I renew my business licence?
3. What is the general fee structure?
4. In what parts of the City can I operate my business?
5. What other approvals might be required for my business?
6. What about liquor licencing?

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1. How do I file a complaint?
2. What happens after I make a complaint?
3. How does the City enforce compliance?
4. How do I pay for my ticket?
5. How do I dispute my ticket?
6. My question isn't here. What should I do?

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1. How do I appear before Council?
2. Where do I find information on Council and Committee meetings?
3. How do I make a Freedom of Information request?
4. How do I apply for a grant from council?
5. What are the email addresses for the Mayor and Councilors?
6. Who do I contact for my utilities such as water, phone, hydro, etc?
7. How do I get copies of bylaws?
8. How do I get my documents signed that require a commissioner for taking affidavits?

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1. What is the zoning of my property?
2. What can I build on my property?
3. Do I need a permit to cut down a tree on my property?
4. What information is required to submit a residential building permit application?
5. What are the costs of a dog license and how long is it valid?
6. How do I apply for a business license?
7. Where can I purchase a parking decal?
8. How can I pay my parking ticket?
9. How can I appeal my parking ticket?
10. How can I report a bylaw complaint?
11. Where can I obtain a marriage license?
12. Where can I obtain a fishing license?

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1. How do I licence my dog?
2. What is the fee for a dog licence?
3. I no longer have my dog / I've moved out of the City. What should I do?
4. I've found a lost dog / I've lost my dog! What should I do?
5. Can I take my dog to the Waterfront?
6. My question isn't here - who should I contact?

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1. When I smell gas or suspect a gas leak, who do I contact?
2. Who do I contact to report a power outage or an electrical emergency? How do I find out the status of a power outage?
3. As a resident of White Rock how can I dispose of my green/yard waste? What is considered yard waste?
4. I have just completed a house renovation, will the City pick up the construction material?
5. Who do I contact to find out more information on boat moorage at the White Rock Pier?
6. How can I get Universal Transverse Mercator coordinates or latitude / longitude for a property in White Rock?
7. Where can I find the location and coordinates for the Integrated Survey Monuments?
8. Can you fix a streetlight that is out?
9. How do I report a traffic signal that isn't working properly?
10. There is a tree obstructing driver sight lines at an intersection, who should I call?
11. Can I have a driveway access to the lane behind my property or from the street?
12. How can I find out how much traffic uses a certain street?
13. Does the City of White Rock have a traffic calming policy?
14. I'm digging on my property and need to know where my sanitary / storm sewer or other utility connections are located, who do I call?
15. How do I go about getting a refund of my damage deposit?
16. How do I report a private contractor or resident making changes to the City Boulevard, illegal filling, or soil removal?
17. I need to place a construction bin on the City Boulevard or at curb side, do I require a permit?
18. I want to create a parking area on the boulevard in front of my house, do I require a permit?
19. I am a contractor needing specifications for installation of offsite services, where can I find them?
20. What is the right-of-way on my property for?
21. My servicing is now completed and I would like a refund of my bond / reduction on the letter of credit, what do I need to do?
22. I'm looking at subdividing my lot, is there somewhere I can get a rough, ballpark estimate on servicing costs?
23. I want to install or rebuild a retaining wall along a City boulevard. Do I require a permit?

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1. Previously it was said that monochloramine is harmful to fish. Is this true?
2. What precautions will the City take?

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1. Is monochloramine safe?
2. What will the impact of monochloramine be?
3. What are the long-term health effects of monochloramine?
4. What is the amount of ammonia that will be added and will there be an impact on my health?
5. Does using monochloramine increase the cost of water?
6. Do home water softeners remove monochloramine?
7. Does bottle water have monochloramine?
8. What does chloraminated water taste like?
9. If monochloramine is such an effective disinfectant, why is it not used in every community?
10. Is monochloramine safe for swimming pools?
11. Will monochloramine make my water clear?

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1. When should I call Emergency Services (police, fire or ambulance)?
2. What constitutes an emergency?
3. How do I register for a Mature Driving Workshop?
4. When should I call the Police?
5. How do I teach my young children about safety?
6. How can I help prevent identity theft?
7. What can I do about graffiti in my neighborhood?
8. How can I improve the security of my home?

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1. How can I survive a fire?
2. What can I do to keep my home fire safe?
3. What should I do if I have a fire?
4. Is there anything else I need to know?

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1. How many garbage bags and/or containers can I put out for collection?
2. Where can I get garbage tags for my extra garbage?
3. What is a Green Can?
4. Do I need a Green Can decal?
5. What time do I have to put my garbage, green waste or recycling out for collection?
6. Should I line my kitchen catcher and bin?
7. Why are food scraps no longer accepted in the garbage?
8. I already compost. Why do I need to have a Green Can?
9. Is there a limit to the amount of food scraps and yard trimmings I can put in my Green Can?
10. Why does glass have to go in the Red bin?
11. What happens to all the food scraps that are recycled in the Green Can?
12. Who is going to clean out the containers?
13. What about animals getting into my containers?
14. What bylaw includes solid waste collection?
15. Is there a fee for City solid waste collection fees?

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1. What is a Green Can?
2. Do I have to have a sticker?
3. Should I line my kitchen container and bin?
4. What about animals getting into my bins?
5. What if I have too much for my bin?
6. How does the processing facility process the waste?
7. Whose idea was this, how did this come about and who implemented this?
8. Can I place wood waste in my Green Can?
9. Why does the City not provide residents with bins to use as the Green Can?
10. Why should we wrap up our waste?
11. Can I put my food waste in my brown paper yard waste bags then?
12. Who is going to clean out the bins?
13. What about the garbage that gets stuck on the bottom of the bins?
14. How often will the City collect the Green Can?
15. Should I continue to use my backyard composter?
16. Who can participate in the Green Can Program?

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1. What causes most apartment fires?
2. How is this building different from other homes?
3. How will I know if there is a fire?
4. What's the plan for my building?
5. How do I escape from the fire?
6. Is there anything else I need to know ?
7. How do I schedule a presentation?

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1. How is the City able to blend its water?
2. How does the city blend water with a distribution system?
3. How does the city blend water with reservoirs?

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1. What positions are available at the city of White Rock?
2. How do I apply for a position with the City?
3. Can I submit a general application?
4. Do I need an Application Form to apply for a career with the City?
5. What are the minimum requirements for a career with the City?
6. Do I need to submit a copy of my certifications or credentials when applying for a job?
7. Who do I direct general employment inquiries to?
8. Who should I address my cover letter to?
9. How will I know if I have been shortlisted for an interview or testing?
10. Should I call Human Resources to follow up on my application?
11. Once shortlisted, what can I expect from the City's recruitment process?
12. Do I need a cover letter to apply for a position at the City?
13. How are applications assessed?
14. Can I get feedback from Human Resources on my unsuccessful application?
15. I have applied for several positions with the City of White Rock and haven't been hired. What can I do to improve my chances of finding employment with the City?
16. How long is my resume held on file?
17. Does the City require potential candidates to undergo a Police Information Check?
18. When are seasonal career opportunities advertised?
19. Does the City accept applications for Career Firefighters?
20. Where do I go to apply for Employment Insurance?
21. What type of career resources centres are available in the White Rock/Surrey area?
22. How do I apply for a Social Insurance Card?
23. Does the City offer CO-OP opportunities for post-secondary students?

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1. Why does my water look cloudy or discoloured?
2. What do I do if I have cloudy or discoloured water?
3. Who can I contact if I’m having an issue?

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1. What is an Official Community Plan?
2. How was the new Official Community Plan developed?
3. Why do we need an Official Community Plan?
4. Does White Rock already have an Official Community Plan?
5. What legal status will this Official Community Plan have?
6. How will Metro Vancouver’s Regional Growth Strategy Influence the Plan?
7. What is the difference between the Official Community Plan and the Zoning Bylaw?

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1. Why did the City buy the water system?
2. How much the water system cost?

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1. Are we joining Metro Vancouver’s water system?
2. Why won’t the City just turn on the connection?
3. How much would it cost to join Metro Vancouver’s system?
4. What benefit does White Rock get out of owning a utility?
5. Where can I find out more information?

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1. How can I apply?
2. Who is eligible?
3. What are the benefits of the Leisure Access Program?
4. How do I access my benefits?

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1. How will the City operate the water system?

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1. When can Council meetings be viewed?
2. How can I contact Council?
3. How can I appear at a Council meeting on a matter?

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1. How do I cancel my Water Utility Bill auto-debit plan?
2. I no longer have my dog / I've moved out of the City. What should I do?

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1. I'm new to the Country, where do I start?
2. Where is the City Hall and the Library?
3. Who do I contact about garbage, recycling and green waste pick up?
4. Who do I contact about water services?
5. How do I licence my dog?
6. How do I register for a recreation program?
7. How do I sign up for MyWhiteRock?
8. Who can I call for more information?

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1. Can I book a City Park for a private function?
2. Are dogs allowed on the beach?
3. Are dogs allowed in City Parks?
4. What is West Nile Virus?
5. Do I need a tree cutting permit to remove a tree from my property?
6. Who is responsible for maintaining the boulevard in front of my home?
7. Can I prune or top the boulevard trees?
8. How do I purchase a Memorial Dedication?
9. What amenities are provided in the City Parks?
10. Do I have to pay for parking at City Parks?
11. What is the City's policy on the use of pesticides?
12. What environmental initiatives is the City's Parks department involved in?
13. Is Giant Hogweed, Heracleum mantegazzianum, an invasive plant and what can be done with it?

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1. When must I pay for parking in the Waterfront area?
2. Must I pay if I have a valid White Rock resident's decal?
3. How do I use the dispenser to pay for parking?
4. How long can I park for?
5. What methods of payment are accepted?
6. Must I return to my car to display receipt?
7. How do I pay by telephone?
8. How can I extend my parking stay?

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1. When are property tax notices mailed?
2. When are property taxes due?
3. What if I did not receive my property tax notice?
4. What happens if property taxes go unpaid?
5. Why have my property taxes increased?
6. Why is my tax increase higher than the Council approved rate?
7. What are my payment options?
8. Why can I not pay with my credit card?
9. Can I pay my taxes in installments?
10. How does the Pre-Authorized Prepayment Plan (PAPP) work?

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1. I have a backed up toilet or sink. What should I do?
2. I need a new storm and / or sanitary sewer connection installed. What do I do?
3. Will you do something about the noisy manhole cover in front of my house?

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1. Where are you located?
2. What are your office hours?
3. What is your contact info?
4. Where can I purchase a Centennial Arena parking decal?
5. Do you have a pool?
6. Do you have a drop in weight room / fitness centre?
7. What programs do you offer?
8. What is your skating schedule?
9. Do you offer children's birthday party skates?
10. What is your refund / cancellation policy?
11. What is my client # and PIN?
12. Do you know the phone number for baseball or softball registration?
13. Can I park at Centennial with my White Rock Resident parking decal?

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1. Why did the City switch from chlorine to monochloramine?
2. Why did the City initially decide to use chlorine?
3. Why was monochloramine not used from the outset?
4. Has Fraser Health Authority mandated and/or approved the use of monochloramine over chlorine?

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1. What is the purpose of the Johnston Road Streetscape Revitalization Project?
2. What is the duration of the Johnston Road Streetscape Revitalization Project?
3. Who do I call if I have concerns during the construction process?
4. How will the City manage traffic and lanes?
5. Will the construction work be phased?
6. How will I be able to access residences or businesses during the construction phase?
7. How will you manage noise associated with construction?

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1. What is Included on my bill?
2. What are the billing periods?
3. What are the water rates?
4. How are water rates set?
5. How do I setup online banking for my Water Bill?
6. How do I ensure my payment is received on time?
7. What if I miss a due date?
8. What happens if I don’t pay my utility bills?
9. What happens if I overpay my utility account?
10. How do I make a payment for utilities transferred to my tax property account?
11. I’m buying a property. What should I do about my water bill?
12. I’m selling a property in White Rock. What should I do about my water bill?
13. How do I assign my utility bills to a tenant?
14. What do I do about my utility services when my tenant moves out?

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1. What is flushing?
2. Why are residents notified by the City of their flushing program?
3. Can you provide me with an exact date and time of the flushing?
4. What do I do and what do I not do during water main flushing?
5. What do I to do if I experience a loss of water for a long period of time (after two or three hours)?
6. What happens when water main flushing is completed?

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1. What is water main flushing?
2. What are water mains?
3. Why are you "flushing" the water mains?
4. How do you clean the water mains during flushing?
5. How long does it take to flush the water mains on each street?
6. How will I know when you are flushing water mains on my street?
7. Can I use my water when you are flushing the water mains on my street?
8. My in-home medical equipment requires water to operate. What should I do?
9. What do I do if I need water during the time that I am not supposed to use water?
10. I have time delayed appliances or water conditioning systems. What should I do?
11. Is the Fire Department aware of the water main flushing?
12. Will I notice anything different after you have flushed the water mains?
13. How do I get rid of the discoloured appearance?
14. What should I do if the water is still discoloured after two or three hours?
15. What if someone drinks the water when it is discoloured?
16. What else may I notice about my water after you have flushed the water mains?
17. Why can't you flush the water mains at night?
18. Where will you drain the water used in the flushing program?
19. Does discharged water affect the environment?
20. Do other cities have similar water main flushing programs?
21. I lost water service. Why, and what do I do?
22. Why does flush-water (hydrant or at the tap) appear discoloured?
23. Is the water safe to drink?
24. How will you pay for the water main flushing program?
25. Will I be paying for the water used in flushing?
26. Is water main flushing a waste of water? Is this counterproductive to conservation?

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1. Is our water safe?
2. How will you guarantee a safe supply of water so we don’t have a boil water advisory again?
3. Does the City perform water quality tests?
4. Does the City have adequate water supply in case of an emergency such as the Five Corners fire?

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1. When is construction expected to begin?
2. Who can I contact for more information?