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Staff recommend that any complaints received by the City should be initiated in writing by the complainant. These complaints should include the following information:
To file a complaint, please complete the following Bylaw Enforcement Complaint Form (PDF). You can submit a completed copy of this form by email to Bylaw Enforcement, or in person at City Hall. You can also contact Bylaw Enforcement at 604-541-2146.
As part of professional practice at the City of White Rock, a complainant's identity is kept confidential. If the complainant is the only witness, or if prosecution is contemplated, only then will the identity of a complaint be made public. This will be discussed with the complainant prior to further action being taken.
Once staff receive a complaint, it is reviewed to determine if it is valid and related to a City bylaw:
Like all other local governments, the City of White Rock uses a 'complaint-based' bylaw enforcement process. This means that almost all investigations result from community complaints. This system gives priority to these bylaw infractions of greatest concern to White Rock citizens.
While there are numerous methods of enforcement available to the City of White Rock, enforcement typically occurs through the following means:
All tickets / MTIs can be paid directly upstairs at Reception in City Hall. Parking tickets are paid upstairs at Reception in City Hall. You can also pay these tickets online.
Please submit a completed Appeal Form (PDF) to the City, either in person, by mail, or by email to Bylaw Enforcement.
Please contact Bylaw Enforcement regarding any inquiries or complaints through the following methods: