City Services Affected by COVID-19

City services and operations have been affected by the COVID-19 pandemic. To help prevent the spread of COVID-19, City Hall will be closed to the public until further notice. Staff continue to provide City services as listed below, with many services also available online

City CouncilCity Council Meetings

  • In keeping with Order No. M083 from the Province of British Columbia, City Council meetings will take place without the public in attendance at this time
    and until further notice.
  • Please note you can watch the meeting online at
    whiterockcity.ca/CouncilMeetings. Meetings are also recorded, archived and available on the City’s website at any time.
  • Email clerksoffice@whiterockcity.ca or call 604-541-2212.

Building PermitsBuilding and Trade Permits

  • Building and trade permit applications can be found at whiterockcity.ca/building
  • If you would like to book a building inspection, please call 604-541-2135.
  • If you would like to mail your application, attach your cheque to your application form and mail it to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can place the application, with the cheque attached, into the secure drop box in front of City Hall.
  • For general building inquiries, please email building@whiterockcity.ca or call 604-541-2149.

Business Licences

Business Licences

  • Please apply for a business licence online by credit card at whiterockcity.ca/online
  • You can also mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into
    the secure drop box in front of City Hall. Please write the account number on the front of your cheque.
  • Apply for a new business licence at whiterockcity.ca/businesslicences
  • Email licences@whiterockcity.ca or call 604-541-2139.

Bylaw TicketBylaw Tickets

  • Pay bylaw tickets online by credit card at whiterockcity.ca/online
  • Pay bylaw tickets by mail by sending your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the ticket number on the front
    of your cheque.
  • If you have questions about your bylaw ticket, please email bylaw@whiterockcity.ca or call 604-541-2146.

Dog Licence

Dog Licence

  • Please arrange to renew your dog licence online using a credit card. Visit whiterockcity.ca/online, using the account number and access code found on your invoice.
  • You can also mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can place the cheque into the secure drop box in front of City Hall.
  • Apply for a new dog licence at whiterockcity.ca/online
  • Email licences@whiterockcity.ca or call 604-541-2139.

Parking TicketsParking Ticket

  • Pay parking tickets online by credit card at whiterockcity.ca/online
  • Pay parking tickets by mail by sending your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the ticket number on the front
    of your cheque.
  • Appeal a parking ticket by visiting whiterockcity.ca/parking
  • Email finance@whiterockcity.

Planning ApplicationsPlanning Applications

  • For information regarding development applications please visit whiterockcity.ca/planningapplications
  • For general inquiries or to submit an application, please email planning@whiterockcity.ca or call 604-541-2159.
  • Appointments may be scheduled to support the delivery of hard copy materials, where needed. Please email planning@whiterockcity.ca or call 604-541-2159.
  • If you would like to mail your application, attach your cheque to your application form and mail it to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can also place the application, with the cheque attached, into the secure drop box in front of City Hall.

Property TaxesProperty Taxes

  • Pay using online or telephone banking. Check the back of your tax notice for instructions on setting up online banking.
  • Pay at your local bank or credit union.
  • Mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the folio number on the front of your cheque.
  • Apply for your Home Owner Grant at whiterockcity.ca/hog, mail your grant application to White Rock City Hall, 15322 Buena Vista Ave. or place your grant application into the secure drop box in front of City Hall.
  • Email finance@whiterockcity.ca or call 604-541-2280.

Recreation and CultureRecreation and Culture

  • Recreation programs are currently cancelled.
  • Recreation facilities are currently closed.
  • If you have a question regarding refunds, cancellations, or general inquiries, please email
    recreation@whiterockcity.ca or call 604-541-2199.

Parking Decals

Resident Parking and Permit Decals 

  • Residents with White Rock parking permits and decals may continue to use their 2019 permits and decals at this time.
  • New residents who wish to buy parking permits or decals can make arrangements by contacting the City of White Rock at finance@whiterockcity.ca or 604-541-2148.

Solid WasteSolid Waste

  • To arrange to buy a blue plastic or red glass recycling box, email finance@whiterockcity.ca or call 604-541-2100.
  • To arrange to pick up a yellow paper recycling bag or green waste sticker, email finance@whiterockcity.ca or call 604-541-2100.
  • To buy extra garbage pickup stickers, call 604-541-2100.
  • Please visit local hardware and department stores to buy kitchen and yard waste bags.
  • For any questions about buying items from City Hall, please contact finance@whiterockcity.ca or call 604-541-2100.

Water UtilityWater Utility

  • Pay using online or telephone banking. Check the back of your water bill for instructions on setting up online banking.
  • Pay at your local bank or credit union.
  • Mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the account number on the front of your cheque.
  • Consider changing to an auto-debit payment plan. Find forms at whiterockcity.ca/utilitybill
  • Email finance@whiterockcity.ca or call 604-541-2285.
CITY OPERATIONSTATUSMORE INFORMATION
Recreation ProgramsWinter season 2020 cancelled
Spring season 2020 cancelled
Visit whiterockcity.ca/recreation
PierTemporarily closedVisit whiterockcity.ca/piercam
PromenadeTemporarily closedParking lots, sidewalks on Marine Drive are available for pedestrians
Waterfront Parking lots and West Beach ParkadeTemporarily closed
Parking at Peace Arch HospitalTemporarily reserved and free for Peace Arch Hospital workers, visitors and deliveriesNearby street parking
 Visit whiterockcity.ca/parking
City playgrounds and sports fieldsTemporarily closed
Large floral displays, WaterfrontCancelled for spring 2020
Trimming of bushes on Marine Drive (between East and West Beach)Cancelled for spring 2020
Maintenance on road endsReduced for spring 2020
Community Centres
  • Centennial Arena
  • Centre for Active Living
  • Kent Street Activity Centre
  • Pop-Uptown Gallery
  • White Rock Community Centre

Temporarily closed

Online options being developed

whiterockcity.ca/recreation
White Rock City Hall

Temporarily closed to the public.
Services online or by phone.

For online services, visit whiterockcity.ca/online

Reach City Hall at 604-541-2100
Property Tax
Extended timeline for late payment penalty to September 30, 2020.

Contact finance@whiterockcity.ca
Visit whiterockcity.ca/taxes

Water Bill
Payment penalty extended by 30 days
Visit whiterockcity.ca/water
Solid Waste Collection
Changes have been made to the collection of garbage, recycling and kitchen scraps.
Visit whiterockcity.ca/solidwaste
Building permits
Applications accepted at the drop box located at the front door of City Hall (15322 Buena Vista Ave.)
Visit whiterockcity.ca/building
Community Engagement meetings

Temporarily postponed.

Weekly Facebook Live virtual chat with Mayor and Councillors

Also Virtual Town Hall with South Surrey and White Rock Chamber of Commerce

Surveys at talkwhiterock.ca

Facebook Live at facebook.com/whiterockcity

 Virtual Town Hall information at Sswrchamberofcommerce.ca 

City Committee meetings
Temporarily postponed
Visit whiterockcity.ca/agendacenter
City Council meetings

Take place weekly during COVID-19 pandemic.

Questions and Answers are accepted by email.

Public not able to attend. Livestream and recordings available

Visit whiterockcity.ca/councilmeetings

 Questions for Council? Email clerksoffice@whiterockcity.ca Subject: Questions and Answers

Watch Council meeting recordings at whiterockcity.ca/CouncilMeetings