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1. Why does my water look cloudy or discoloured?

The City’s water contains naturally occurring manganese. When chlorine and manganese mix, the esthetics of the water may become cloudy. Although the water aesthetics may change, the City’s water is still safe to drink.

2. What do I do if I have cloudy or discoloured water?

If you are experiencing cloudy or discoloured water:

• Remove aerators (screens) from taps
• Turn on your cold water on the tap located nearest your property's water meter / shut off and let it run for a couple of minutes until it runs clear
  • If the water does not clear within 5 to 10 minutes, wait two hours and try again
• Place the aerators back on the taps
  
  

Should you still have cloudy or discoloured water, please call the Operations Department at 604-541-2181 or email the Water Department.

3. Who can I contact if I’m having an issue?

The City of White Rock wants to hear all questions and concerns. Please direct these to City staff depending on the questions. Operations will be happy to take your call on water at 604-541-2181 or if you have a query about billing, please call Finance at 604-541-2100.