How do I ensure my payment is received on time?

Allow for processing time:

  • Online or telephone banking: please account for a minimum of three business days for your payment to reach the City. A penalty will apply if payment is not received by the due date.

  • In person at financial institution: if you make a payment on the due date, ask the teller if your payment will be processed on the same day. Payments made on or before that date may not be posted to the City’s account in time. Late payments will be charged a 5% penalty.

  • Payments by mail: please allow time for the mail to reach our office by the due date. Post marks are not accepted as date of payment. The City is not responsible for lost or stolen mail.

Show All Answers

1. I’m buying a property. What should I do about my water bill?
2. What are the water rates?
3. How are water rates set?
4. How do I setup online banking for my Water Bill?
5. How do I ensure my payment is received on time?
6. What happens if I don’t pay my utility bills?
7. What if I miss a due date?
8. What happens if I overpay my utility account?
9. How do I make a payment for utilities transferred to my tax property account?
10. How do I assign my utility bills to a tenant?
11. What do I do about my utility services when my tenant moves out?