What happens after I make a complaint?

Once staff receive a complaint, it is reviewed to determine if it is valid and related to a City bylaw:

  • If the complaint is valid and related to a City bylaw, a file will be created and will be assigned to a Bylaw Enforcement officer. A full investigation will be undertaken, and if a violation of a bylaw exists, the offending party will be asked to take steps to comply with the bylaw.
  • If the complaint is valid, but not within the jurisdiction of the City, you will be provided with contact information for the applicable agency.

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1. How do I file a complaint?
2. What happens after I make a complaint?
3. How does the City enforce compliance?
4. How do I pay for my ticket?
5. How do I dispute my ticket?
6. My question isn't here. What should I do?