Show All Answers

1. When I smell gas or suspect a gas leak, who do I contact?

Immediately contact Fortis Gas at 800-663-9911 (24 Hour Toll-Free Line) and the Fire Department at 911.

2. Who do I contact to report a power outage or an electrical emergency? How do I find out the status of a power outage?

To report a power outage and to check the status of a power outage please contact BC Hydro at 888-769-3766.

3. As a resident of White Rock how can I dispose of my green/yard waste? What is considered yard waste?

Green Can

If you live in a single family dwelling or a multi family unit with 6 or less residences that is currently on a residential curbside collection route, White Rock offers weekly pickup of your yard waste and food scraps. You have the option of putting your yard waste in Kraft bags or in containers clearly labeled with City-provided Green Can decals. Both the decals and Kraft bags are available at any City building.

Please note: containers must not be larger than 110 litres in size (4 cubic feet) and should not weigh more than 50 pounds. when full. There is a limit of 10 bags and/or bundles per residence. Yard waste or food waste in plastic bags will not be collected. Yard waste is also accepted at any landfill. For more information regarding the yard waste collection program please visit the Green Bin Program page.

Acceptable items for the Green Can includes:

• All leftovers and plate scrapings
• Bones
• Bread
• Coffee grounds in their used paper filters
• Dairy
• Eggshells
• Fish
• Food-soiled paper towels
• Fruit
• Grains
• Meat
• Paper plates
• Pasta
• Pizza delivery boxes
• Poultry
• Seafood
• Tea leaves and tea bags
• Vegetables
• Any kind of cooked or uncooked food scraps

Yard Waste

Yard waste includes:

• Flowers
• Grass clippings
• Hedge pruning.
• Leaves
• Tree
• Plant material

Trees and branches will also be collected provided they are tied in bundles and don’t exceed three feet in length. Individual branches must not exceed three inches in diameter. Rocks, dirt, stumps, sod and animal feces will not be accepted.

4. I have just completed a house renovation, will the City pick up the construction material?

The City of White Rock does not pick up construction material. Residents must make their own arrangements to have construction material taken to a landfill:

• Aldergrove Transfer Station located at:
  1070 to 272nd Street
  Aldergrove
  Phone: 604-856-3225
• Surrey Transfer Station located at:
  9770 to 192 Street
  Surrey
  Phone: 604-521-1715
• Vancouver Landfill located at:
  5400 to 72nd Street
  Delta
  Phone: 604-873-3000
  
  

Please contact the disposal facility to ensure they will accept the items presented for disposal.

5. Who do I contact to find out more information on boat moorage at the White Rock Pier?

Nearby moorage is available at Crescent Beach Marina located a 10-minute drive away from White Rock.

 

6. How can I get Universal Transverse Mercator coordinates or latitude / longitude for a property in White Rock?

For more information regarding the Universal Transverse Mercator (UTM) coordinates and the latitude / longitude of a property please contact the Engineering and Municipal Operations Department at 604-541-2181.

7. Where can I find the location and coordinates for the Integrated Survey Monuments?

For more information please contact the Engineering and Municipal Operations Department at 604-541-2181.

8. Can you fix a streetlight that is out?

Contact the Engineering and Municipal Operations Department at 604-541-2181 or by email operations@whiterockcity.ca. The staff will need specifics on the location or address, stand-alone streetlights are serviced by City crews. Streetlights on poles with overhead wires are serviced by BC Hydro. City staff will report directly to BC Hydro the service requests for streetlights in the City that need to be serviced by them.

9. How do I report a traffic signal that isn't working properly?

To report a traffic signal that isn't working properly please contact the Engineering and Municipal Operations Department at 604-541-2181.

10. There is a tree obstructing driver sight lines at an intersection, who should I call?

To report a tree obstructing driver sight lines please contact the Engineering and Municipal Operations Department at 604-541-2181.

11. Can I have a driveway access to the lane behind my property or from the street?

For more information regarding driveway crossings, resident only parking, and loading inquiries contact the Engineering and Municipal Operations Department at 604-541-2181,

12. How can I find out how much traffic uses a certain street?

For more information regarding how much traffic uses a certain street please contact the Engineering and Municipal Operations Department at 604-541-2181.

13. Does the City of White Rock have a traffic calming policy?

Yes the City of White Rock does have a traffic calming policy, please view the traffic calming policy (PDF) for more information regarding procedures.

14. I'm digging on my property and need to know where my sanitary / storm sewer or other utility connections are located, who do I call?

Use White Rock's Online Mapping System (WROMS) to discover White Rock property information through an easy-to-use map interface. Launch WROMS to look up property information like:

• Sanitary service approximate location and depth
• Storm service approximate location and depth
  
  

The City of White Rock's web-based mapping, "WROMS" is a compilation of geographic information drawn together from a variety of sources, historic and current, and does not necessarily include everything or anything for a particular purpose. The City of White Rock assumes no obligation or liability for the use of WROMS by any person and makes no representations or promises regarding the completeness or accuracy of "WROMS" or its fitness for a particular purpose.

For more information please call:

• Call Before You Dig, BC 1 Call 1-800-474-6886
• Water service inquiries should be directed to EPCOR 604-536-6112
  
  

Contact other utilities such as Telus, BC Hydro or Fortis Gas respectively.

15. How do I go about getting a refund of my damage deposit?

An inspector must inspect the work before a refund can be given. Once all restoration work has been completed (driveway paved and boulevard landscaped) please contact the Engineering and Municipal Operations Department at 604-541-2181 to schedule an inspection.

16. How do I report a private contractor or resident making changes to the City Boulevard, illegal filling, or soil removal?

To report an issue please contact the Engineering and Municipal Operations Department at 604-541-2181.

17. I need to place a construction bin on the City Boulevard or at curb side, do I require a permit?

Yes, approval is required. A Right-of-Way Use permit is required, please contact the Engineering and Municipal Operations Department for more information regarding alterations or improvements at 604-541-2181.

18. I want to create a parking area on the boulevard in front of my house, do I require a permit?

Yes, approval is required for any alterations or improvements to the City Boulevard. A Right-of-Way Use Permit is required, please contact the Engineering and Municipal Operations Department at 604-541-2181.

19. I am a contractor needing specifications for installation of offsite services, where can I find them?

Construction specifications and Master Municipal Construction Documents (MMCD) can be obtained from Support Services Unlimited located at
Number 302,
1107 Homer Street,
Vancouver, V6B 2Y1,
Phone: 604-681-0295. 

For supplementary specifications and detailed drawings may be obtained from the Engineering and Municipal Operations Department, for more information please contact them at 604-541-2181.

20. What is the right-of-way on my property for?

For specific details and/or copies of legal documents contact the New Westminster Land Titles Office. The Land Titles Office is located at: 

Land Title and Survey Authority of British Columbia
New Westminster Land Title Office
Anvil Centre OfficeTower
Suite 500 - 11 Eighth Street
New Westminster, BC V3M 3N7

If entering from the parking garage, use the Office Tower elevators to access the Land Title Office on the Fifth Floor. From street level, use the Eighth Street entrance. 

Phone: 604-660-8141

For general information contact the Engineering and Municipal Operations Department at 604-541-2181. Rights-of-ways are areas where the City has the right to construct and maintain City services on private property. Easements pertain to agreements between 2 private landowners.

21. My servicing is now completed and I would like a refund of my bond / reduction on the letter of credit, what do I need to do?

Please contact the Engineering and Municipal Operations Department at 604-541-2181 to schedule an inspection.

22. I'm looking at subdividing my lot, is there somewhere I can get a rough, ballpark estimate on servicing costs?

All services are estimated individually. We cannot provide figures before an application is made to the Planning Department. For further assistance please call the Engineering and Municipal Operations Department a 604-581-2181.

23. I want to install or rebuild a retaining wall along a City boulevard. Do I require a permit?

Yes, approval is required for any alterations/improvements to the City Boulevard. A Right-of-Way Use Permit is required. Contact the Engineering and Municipal Operations Department at 604-541-2181.